Question 1

Do credits expire?

Accepted Answer

Purchased credits do not expire. Use them whenever you need new imagery for collections or campaigns.

Question 2

What payment methods are accepted?

Accepted Answer

We accept international credit and debit cards via Razorpay — Visa, Mastercard, and more. Apple Pay and Google Pay are supported where available.

Question 3

Can I get a refund?

Accepted Answer

Failed generations are automatically refunded. See our refund policy for purchase-related questions.

Question 4

Is there an enterprise plan?

Accepted Answer

Yes — contact us for custom credit volumes, 4K resolution output, team access, and dedicated support for large jewelry brands.

Question 5

What is the difference between model and product photoshoot?

Accepted Answer

Model photoshoot places your jewelry on an AI model with outfits and editorial settings. Product photoshoot creates studio catalog shots with no model — ideal for marketplaces and packshots.

Question 6

How many credits does one generation use?

Accepted Answer

Each generation uses 1 credit. Variations (1–3 per shoot) each use an additional credit. New accounts receive 3 free credits.

Question 7

What image quality can I expect?

Accepted Answer

All self-serve outputs are 2K standard resolution — suitable for e-commerce, social media, and print campaigns. Add optional custom direction to fine-tune each shoot. Custom enterprise plans and managed studio service also support 4K ultra HD delivery.